Terms of Service

1. The service

Shield My Move sells one thing: a Move Audit. It's a written, independent review of the quote, the mover, and the contract you send us. This service helps you decide. It does not guarantee any result. OurDisclaimer explains our full limits, and it's part of these terms.

2. Eligibility

You must be 18 or older, and the move must be your own, to use this service.

3. Orders and payment

The Move Audit costs $99 per order, and covers up to 3 quotes. You pay in full when you order. Pricing will be shown clearly at checkout once online payment is live.

4. Consent and request authorization

By purchasing or submitting a Move Audit request, you confirm that:

• you're requesting the Shield My Move service described in these Terms;
• the information and documents you submit are ones you're authorized to give us, and you're authorizing Shield My Move to analyze them for that request;
• you agree to these Terms and to ourPrivacy Policy; and
• we may use electronic records — timestamps, transaction records, and the security/audit information described in our Privacy Policy — to document your request and transaction.

These records help us confirm what happened on an order and resolve disputes. They're part of an overall audit trail, not standalone proof of a person's identity.

We'll also send you transactional emails needed to run your order — confirming purchase, verifying your email address, requesting missing intake information, delivering your report, and reaching you about a security issue. Some customer interactions may use a secure link or email verification instead of a traditional password; Shield My Move does not currently use customer accounts or passwords.

5. Accuracy of submitted information

Your report is only as good as what you send us. If a document is hard to read, incomplete, or changed, we may not be able to check everything. We'll say so directly in your report. We won't guess to fill in gaps.

6. Refunds

We'll publish our full refund policy before checkout goes live. If we can't build a report because your documents can't reasonably be reviewed, we'll contact you to fix the order. We won't just send you an incomplete report.

7. Use of your report

Your Shield Assessment is for your personal use, to help you judge your own move. You can't resell it, share it publicly, or use it to claim we certified any mover.

8. Shield Assessments are decision-support tools

Every Shield Assessment, finding, comparison, warning, flag, recommendation, and mover-verification detail we give you is an informational, decision-support tool. It is not a guarantee, certification, warranty, endorsement, approval, or form of insurance. It's not a guarantee of a mover's safety, honesty, pricing, or performance, and it's not a prediction of what a mover will actually do. It's not legal advice, financial advice, or a transportation-brokerage service.

If we ever show a score or rating as part of an assessment, a high score doesn't mean we're promising the mover will perform properly — it means that, based on what we could review, we didn't find concerns worth flagging at that time.

9. Movers are independent third parties

Shield My Move doesn't own, operate, control, supervise, employ, manage, or direct any mover, broker, carrier, or their employees, contractors, or agents. We're not a party to your moving contract — you contract directly with your mover, broker, or carrier, not with us.

To the maximum extent permitted by applicable law, Shield My Move is not responsible for any act or omission by a mover, broker, carrier, or their people, including: theft, loss, or damage to your property; delayed, failed, or abandoned delivery; overcharges, additional fees, or changes to your estimate or final bill; weight or volume disputes; deposit or cancellation disputes; fraud, misrepresentation, or deceptive practices; breach of contract, negligence, or other misconduct; bodily injury or property damage; changes to a mover's licensing or authority; a mover's insolvency or closure; regulatory violations; or anything else a mover does or fails to do before, during, or after your move.

A Shield Assessment — including a favorable one — does not make Shield My Move responsible if a mover later steals, damages, or loses your property, raises your price, adds charges, fails to show up, or otherwise causes you harm.

10. Your decision and assumption of risk

You make the final decision on which mover to hire and whether to sign any contract. You're responsible for reviewing your mover's final contract yourself, and for confirming that what you were told is still accurate before you hire.

Information can change after we finish your Shield Assessment — a mover's government registration, insurance, operating authority, complaint history, pricing, staff, ownership, policies, and conduct can all change after your report is delivered. Using Shield My Move doesn't shift the risks of your move onto us; you take on those risks by choosing to hire and work with a mover.

11. Not insurance

Shield My Move is not an insurance company, an insurer, a guarantor, a surety, a moving carrier, a moving broker, or a claims administrator. Buying a Shield Assessment does not insure your furniture, personal property, shipment, deposit, or moving costs, and it doesn't cover price increases or other losses caused by a mover.

We will not reimburse you just because a mover steals, damages, delays, overcharges, or otherwise harms you or your move. If you want that kind of protection, you need to buy it separately — for example, valuation coverage or third-party moving insurance.

12. Disclaimer of warranties

To the maximum extent permitted by applicable law, Shield My Move provides the service and all information "as is" and "as available," without warranties of any kind, express or implied, including accuracy, completeness, reliability, fitness for a particular purpose, merchantability, non-infringement, uninterrupted availability, or error-free information.

We don't promise a mover we reviewed will keep behaving the way our review found, and we don't promise your final moving cost will match any number in your report. We make commercially reasonable efforts to check what we can, but the public and third-party information we rely on can be incomplete, delayed, inaccurate, or later changed. We don't knowingly give you information we believe is wrong, but we can't guarantee everything we're told or everything on the public record.

13. Limitation of liability

To the maximum extent permitted by applicable law, Shield My Move — and our owners, officers, directors, employees, contractors, and agents — will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost savings, replacement costs, business interruption, or loss of property, arising from or relating to the service, a mover's conduct, your reliance on a report, your moving contract, or any third-party claim.

To the maximum extent permitted by applicable law, our total aggregate liability arising from or relating to the service is limited to the amount you actually paid us for the specific report or order giving rise to the claim — currently $99.

Nothing in this section excludes or limits any liability that can't lawfully be excluded or limited under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Shield My Move, our parent and affiliated entities, owners, officers, directors, employees, contractors, agents, and service providers from claims, damages, liabilities, losses, judgments, costs, and reasonable attorneys' fees arising out of or relating to: your misuse of the service; your violation of these Terms; documents or data you gave us without authorization to do so; false or misleading information you gave us; your infringement of someone else's rights; unlawful use of a Shield My Move report; or a dispute you have with a mover, broker, or carrier.

This doesn't require you to cover a claim caused by Shield My Move's own violation of these Terms or applicable law, and it doesn't replace or eliminate any direct claim you're otherwise entitled to bring against us.

15. No endorsement

A mover appearing in a Shield Assessment doesn't mean Shield My Move endorses, recommends, certifies, guarantees, or approves that mover, or guarantees their pricing, safety, or performance. Even a favorable finding is a snapshot based on what was available to us at the time we did the analysis — not an ongoing seal of approval.

16. Point-in-time analysis

Your Shield Assessment reflects a point in time. A mover's FMCSA status, operating authority, insurance, ownership, complaint history, pricing, contracts, staff, subcontractors, business practices, and regulatory standing can all change after we deliver your report. Unless you buy a product that expressly includes ongoing monitoring, we have no duty to keep watching a mover, or to update your report, after we send it to you.

17. Governing law and dispute resolution

We're finalizing our governing law, venue, and dispute-resolution terms with legal counsel before we rely on them as our primary way of resolving a disagreement. Until that's finished, nothing in these Terms should be read as an arbitration agreement or as a waiver of your right to a jury trial or to participate in a class action. We'll update this section once that review is complete.

Nothing in these Terms excludes, restricts, or modifies any right or remedy that can't lawfully be excluded under applicable law.

18. General provisions

If any part of these Terms is found unenforceable, the rest still applies. If we don't enforce a part of these Terms, that's not a waiver of our right to enforce it later. These Terms, along with our Privacy Policy andDisclaimer, are the entire agreement between you and Shield My Move about the service.

You can't assign your rights under these Terms without our consent; we can assign ours as part of a merger, acquisition, or sale of our business. Sections that by their nature should survive — including submitted-information accuracy, the Shield Assessment disclaimers, the mover-independence, no-insurance, warranty, liability, and indemnification sections, and this section — survive after your order is complete or these Terms end.

19. Changes to these terms

We may update these terms as the service grows, and we'll update the effective date above when we do. If you keep using the service after an update, that means you accept the new terms.

20. Contact

Questions about these terms? Contact us at support@shieldmymove.com.